About Our Guarantee

At The Royal Riwayah, we take pride in the quality and craftsmanship of our home decoration items. We aim to ensure that you are fully satisfied with your purchase. In the rare event that your product develops a fault, our guarantee is here to provide you with peace of mind.

What Does Our Guarantee Cover?

Our guarantee covers faults in workmanship and/or materials when the product is used under normal domestic conditions and in line with the care instructions provided.

However, it does not cover the following:

• Accidental damage
• Normal wear and tear
• Damage caused by abuse or negligence
• Staining caused by strongly colored foods/spices
• Damage from improper handling or care, including melting or burning
• Rusting of metal components due to environmental exposure

 

What Is the Guarantee Period?

• Duration: All products are covered by a 1-year warranty from the original date of purchase.
• Replacement Policy: If you receive a replacement product under this guarantee, the replacement will only be covered for the remaining time of the original guarantee period.
  
  

How to Make a Claim?

To make a claim under our guarantee, please contact our Customer Care team with the following information:

• Order Number: Your original purchase order number.
• Product Details: A clear description of the issue, along with any relevant product batch code if applicable.
• Visual Evidence: Clear images or video footage of the defective item.
  
  

What Is a Product Batch Code?

The product batch code is a unique identifier that helps us trace the manufacturing details of your product. It can be found on the product itself or on its packaging, often in the form of a sticker or an imprinted code.

Exclusions to the Guarantee Policy

Our guarantee does not cover products that:

• Have not been used or maintained according to the provided care instructions.
• Have been modified or repaired by anyone other than The Royal Riwayah.
• Were purchased as pre-owned, refurbished, or through unauthorized resellers.
  
  

Contact Us

If you need further assistance or have any questions about our guarantee, please do not hesitate to reach out to our Customer Care team. We are here to help ensure that you have a positive experience with The Royal Riwayah.

The Royal Riwayah
Committed to quality and customer satisfaction.