The Royal Riwayah

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FAQs

Have a question ? We are here to help.

When will I receive my item?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change or return my item?

If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.

Do you accept returns?

We do accept returns in respect to the following conditions:- The item must have been sold on our online store-
The item shouldn't have been used in any way-
The return or exchange request is made within 28 days of delivery-
The return is made within 14 days of the return exchange request.
To ask for a return, please contact our support using our helpdesk.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay)You can chose these payment methods at checkout.

Is my payment information secure?

Yes, we use industry-standard SSL encryption technology to ensure that your payment
information is secure and confidential.

The Royal Riwayah

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